Kiala, a flexible and modern solution for the delivery and return problems of active consumers

Kiala is a unique solution to simplify the life of active consumers and Nomad workers. The Kiala service enables the collection of parcels, bought via catalogues, TV shopping or the Internet, when and where it suits the consumer. The consumer can also pay for and or return a parcel in a Kiala Point.

Advantages for Consumers

  • More flexibility & freedom: Customers optimize their time by picking up their parcels in a store of their choice, close to their home, their workplace or even their childrens' school. Kiala points have long opening hours - including during the weekend.
  • More predictability and visibility: the consumer can track and trace a parcel through the Kiala website and is immediately informed about its arrival or delay via landline, mobile phone or by e-mail. If the customer forgets to collect the parcel, a reminder is automatically sent by the same means of communication after 5 days.
  • Speed: The parcels are delivered within 24/48 hours. The customer can collect the parcel at his or her convenience after receiving notification that the parcel has arrived in-store.

A reliable service

The Kiala Points network is supported by a unique technology platform using modern means of communication. It allows the automation of all activities involved in the transportation and delivery of parcels bought from a distance. The Kiala Points are equipped with state-of-the-art personal digital assistants combining a Palm-based hand-held computer, a scanner and a modem. The heavy administrative tasks and sources of errors are thus removed from the both the delivery and returns processes.

 

Lower your transport costs

  • Reduce your distribution costs by up to 20% through lower transactional costs and improved customer communications.
  • Offer your consumers an additional and alternative delivery channel.
  • Reduced claim costs through higher parcel security and reduced enquiry calls about "Where is my order?".

A proven service

  • Over 4.300 Kiala Points in Benelux and France.
  • Up to 65.000 parcels shipped a day, of which up to 15.000 are returned parcels.
  • More than 100 partners, among which are the leading European distance selling companies such as La Redoute (PPR), Neckermann, Quelle, Wehkamp (GUS) and Yves Rocher.